Privacy Policy

1. Introduction

This Privacy Policy explains how RIZ Management (Pvt) Ltd ("RIZ", "we", "us") handles personal information when you visit this website or contact us through it. By using the website you acknowledge the practices described here.

2. Information We Collect

We collect only the information you choose to give us, together with limited technical information created when you browse:

Contact details such as your name, email address, telephone or WhatsApp number, company and country.

Enquiry details such as travel dates, number of travellers, preferences, requirements and your message.

Your email address, if you subscribe to the RIZ newsletter.

Basic technical data, such as browser type, device and pages requested, which is normally recorded by our web hosting provider.

3. How We Use Information

To respond to your enquiry and prepare travel proposals or hospitality consulting responses.

To send newsletter updates, only if you have subscribed. You can ask us to stop at any time.

To operate, secure and improve the website.

To meet legal or regulatory obligations where they apply.

4. Contact Form Information

Information submitted through our enquiry, itinerary-quote and newsletter forms is sent to RIZ by email and is used only to deal with your request. Please do not include sensitive information such as payment card or passport numbers in a form message.

5. Cookies

The website uses very few cookies or similar technologies. Details are set out in our Cookie Policy.

6. Analytics

At the time of writing this website does not run third-party analytics or advertising trackers. If we introduce analytics in future, this policy and our Cookie Policy will be updated to say so.

7. Third-Party Services

Google Fonts: the website loads fonts from Google, which means your browser makes a request to Google servers when a page loads.

WhatsApp: if you choose to message us through WhatsApp, your conversation is handled under WhatsApp's own terms and privacy policy.

Suppliers: where you request a travel service, we may share the details needed with hotels, drivers, guides and other suppliers so that the service can be delivered.

We do not sell personal information.

8. Data Security

We take reasonable steps to protect the information we hold, but no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We keep enquiry information for as long as needed to respond to you, to deliver any agreed service and to maintain reasonable business records, after which it is deleted or anonymised.

10. User Rights

You may ask us to tell you what personal information we hold about you, to correct it, or to delete it, and you may withdraw from our newsletter at any time. Please contact us using the details below.

11. External Links

This website may link to other websites. We are not responsible for the content or privacy practices of external sites and encourage you to read their policies.

12. Changes to This Privacy Policy

We may update this policy from time to time. The current version is always available on this page, and the date above shows when it was last updated.

13. Contact Information

RIZ Management (Pvt) Ltd
No. 35/1, 1/1, Canal Bank Road, Kalubowila, Dehiwala, Sri Lanka
Telephone: +94 114 482 120 | +94 777 711 421
Email: info@rizmanagement.com (hospitality) | hello@riz.lk (destination management)